Shipping Options

FREE Economy Shipping:

  • Ships via FedEx Ground, FedEx Smartpost or US Postal Service (USPS). Service will be chosen when the order is shipped.
  • Transit time varies but usually takes around 2-6 days. The closer you are to Cleveland, OH the faster the transit time will be.¬†

Domestic Standard Shipping: 

  • Standard shipping charges for orders are based on parcel weight, box dimensions and distance from Cleveland, OH.¬†
  • Orders placed with Standard Shipping ship via FedEx Ground,¬†FedEx SmartPost or USPS.¬† Service is chosen at time of checkout. ¬†We reserve the right to change the shipping service if the option chosen is not valid for the delivery address.
  • Due to the size and weight of the wooden crates, we are unable to ship them to a Post¬†Office¬†box. ¬†We will need a physical address for¬†FedEx to deliver the crate. ¬†If a¬†PO Box is provided when checking out, this may result delayed shipping¬†or cancellation of¬†your order.
  • Due to the fact that many orders are gifts, invoices are not included with shipments.¬† A packing slip may be included, but will not show pricing.
  • Transit time is given when you choose your method of delivery at check-out.¬†
  • Please note, although are carriers are pretty consistent in delivery, the transit time is¬†not guaranteed. Factors outside the carriers control can sometimes delay delivery. No shipping refunds are given for carrier delays.¬†
  • Orders placed before 2pm Eastern Time will ship same business day.
  • Orders we consider "outside of the norm" may need to have the shipping specially quoted. We will contact you if this is an issue.

Domestic Priority Shipping: 

  • Priority shipping (FedEx 2 Day or FedEx Overnight) is available for most items.¬† At our discretion, USPS Priority may be substituted if we feel the item will reach you faster than FedEx.
  • We ship your order same or next business day (excluding weekends and holidays).¬† Orders placed before 2pm EST will ship same business day.¬† ¬†
  • Please note that transit time is counted via business days. Saturday, Sunday and major holidays do not always count. For example, if you order an item on a Thursday via FedEx 2 Day, the item may not deliver until the following Monday.¬†

MILITARY ADDRESS (APO/FPO/DPO) SHIPPING: 

  • We use USPS to ship to military addresses.
  • Due to a longer transit time for Military addresses, please allow additional time for delivery, especially overseas.¬† Some packages may take 4+ weeks to arrive.

INTERNATIONAL SHIPPING:

***PLEASE NOTE ALL PRICING ON OUR WEBSITE IS QUOTED IN US DOLLARS***

  • Transit time varies and is based on delivery service picked as well as any time the package spends in customs.¬†
  • You are personally responsible for any import duty/tax that may be applied to an order outside of the US. This isn't a shipping charge, but a legal requirement decided by the governing law where you live. Any orders abandoned/refused by customers due these charges will be liable for all costs shipping the order back - including the original cost of the shipping.
  • Due to import restrictions and the difficulty of delivering such a large item outside of the USA, we cannot send wooden crates internationally.¬†¬†
  • For international orders we only accept PayPal as method of payment.¬†

If you wish to obtain a quote for international shipping, please email our customer service team at support@achristmasstoryhouse.com with the following information:

  • A complete list of desired items.
  • Your complete shipping address, indicating if it is a business or residential address.
  • Due to increased fraud internationally, we reserve the right to cancel orders that we deem suspicious.
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